Frequently Asked Questions

Helpful answers to common questions about our products, policies and site

About Motto Products

How do I know which formula is best for my skin?

Are your products organic?

What is your stance on palm oil?

Are your essential oils therapeutic grade?

How do I submit a request for a new product?

Are your products safe to use during pregnancy or breastfeeding?

Do you use lye in your soap?

Are your products vegan?

What's important in caring for Motto products?

Are your products made in USA?

Do your products have expiration dates? Can I use the product after the expiration date?

Problem Solving

Why am I breaking out from your products?

How can I be removed from your mailing list?

What are safety precautions with your products?

Returns

What items are returnable?

Are there charges for returns?

How do I request a return?

When should I expect my refund credit?

Shipping and Delivery

Do you offer international shipping?

How do I check on the delivery of my order?

Where can I find my tracking number?