We want you to be pleased with your Motto product. If you are not, you may return or exchange any item within 60 days of receipt.
We do not charge stocking or handling fees for a return, we will refund the full product purchase price.
Original shipping charges are non-refundable and you are responsible for return shipping charges. We will deduct return shipping charges from your refund.
To request a return or exchange, click the Returns link at the bottom of the homepage. On the Returns page, click the Return Request button and follow the instructions. Once your return request is approved, you will receive a confirmation email with a return shipping label and instructions.
Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email at that time. Refunds will be automatically applied to your original method of payment.
If your refund is not received within 10 business days, we suggest you first check with your credit card or banking institution. If you still have not received, please contact us. We will be happy to help.